Identify and schedule the necessary resources needed to properly address customer's needs. Create customized curriculum to properly address and train each specific customer and their unique workflow needs. Conduct customer training following customized lesson plans and training curriculum on office product solutions (digital systems/software, production print systems/soft

Regional and market technical reviews and team meeting/webinars. Monthly review of product and technician performance within assigned products. Coaching and providing training to team members. Difficult problem resolution, directly and indirectly Pre Sales Support Assist with prospects and proposals. Initiate new business Post Sales Customer Support Complex problem resolu

Support and champion Konica Minolta products and services in dealerships within the assigned region Assist the servicing entity with diagnosing equipment issues including Multi Functional Devices, Production Print products, software / driver applications Responsible to travel to Dealers within territory (at least 80%) Act as the Subject Matter Expert (SME) on KM Policies